Ecsow Auto Dialer / Predictive Dialer FAQ

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  • How To Use Ecsow Predictive Dialer
    1, Installing the Predictive Dialer on a Dialing Computer Download Ecsow Predictive Dialer software and follow on-screen instructions to install Predictive Dialer on a computer. 2, Configuring ...
  • How to setup voice activity detection
    Click Ecsow menu Tools > Options > Voice Activity Detection tab as below. You can specify a message for Answering Machine lines.  Also can specify a message ...
  • How to setup Call Auto Distribution
    It will auto distribute the call to the available agent by default.  And it will put the call into waiting queue if there no agent ...
  • How to setup Call Transfer
    You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to setup Call Script
    The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to setup Do Not Call List
      You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How To Use Ecsow Auto Dialer
    1, Installing the Auto Dialer on a Dialing Computer Download Ecsow Auto Dialer software and follow on-screen instructions to install Auto Dialer on a computer. 2, Configuring the ...
  • How to setup voice activity detection
    Click Ecsow menu Tools > Options > Voice Activity Detection tab as below. You can specify a message for Answering Machine lines.  Also can specify a message ...
  • How to setup Call Transfer
    You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to setup Call Transfer
    You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to setup Call Script
    The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to setup Do Not Call List
      You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How to specify the corresponding relation when I import the CSV file?
    Please specify the column index when you import the CSV file as below. You can click the index of column header to specify the phone ...
  • How to config SkypeConnect at Ecsow Dialer?
    Click here to see what is Skype Connect™ and how does it work?Please click Ecsow auto dialer menu Tools > Options > SIP Account tab, ...
  • How to config Vonage on Ecsow Dialer
    To use Vonage you must have Vonage soft phone service instead of their standard hardware phone service. Please contact Vonage if you don’t already have.   Step ...
  • How to config Localphone SIP Service on Ecsow Dialer
    Step 1, Find your Localphone SIP information. 1, login you Localphone account. Click the Help button in the navigation bar. You can get the SIP information from "Your VoIP Settings" as ...
  • How to config on RingCentral Ecsow Dialer
    Step 1, Getting the RingCentral SIP Information. Getting the RingCentral SIP settings here.  Or see the below image.   Step 2,  Config RingCentral SIP Account on Ecsow Dailer.     Click the OK ...
  • How to config Nextiva on Ecsow Dialer
    Step 1, Getting Nextiva SIP Information. For administrators, log in to the NextOS Portal by going to www.nextiva.com and selecting Customer Login from the top right corner. Enter your login credentials ...
  • How to config ViaTalk on Ecsow Dialer
    Step 1, Getting the ViaTalk SIP Information. Log into your web based control panel and click the 'SoftPhone Configuration' icon to review your SoftPhone credentials.   Step 2, ...
  • How to config Callwithus on Ecsow Dialer
    Step 1, Getting the CallWithUs SIP Information. Login your callwithus account and click the "VoIP Accounts" link to get your SIP account information.     Step 2, Fill ...
  • How to config CallCentric on Ecsow Dialer
    Step 1, Getting your CallCentric SIP Information. Login to your CallCentric account to get information as below image.   Step 2, Fill in the SIP Account on Ecsow ...
  • How to config IP PBX on Ecsow Dialer
    There use Asterisk to demonstrate how to config with IP PBX. Step 1, Creating SIP Accounts from your Asterisk. There actually have two options for creating a SIP account on Asterisk, ...
  • How to config Skype for Ecsow Dialer
    Notes: The desktop of Skype only support one line, and only supported by Ecsow Auto Dialer - Single line edition.   Once your installed Ecsow Auto Dialer ...
  • How to act the Auto Dialer (Multi-line) as the Voice Broadcast System?
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  • How to act the Predictive Dialer as the Voice Broadcast System?
    It’s very simple to act the Predictive Dialer as the Voice Broadcast System. Step 1,  Disable the Call Distribution Settings as below image. Step 2,  Disable the ...
  • How to use the desktop of Skype to work with Ecsow dialer?
    Notes: The desktop of Skype only support one line, and only supported by Ecsow Auto Dialer - Single line edition.   Once your installed Ecsow Auto Dialer - ...