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  • How to Setup: How to setup Call Script
    Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to Setup: How to setup Do Not Call List
    Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
    Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...
  • Import and Export List: Exporting to a CSV file
    Answer: Once you finish your campaign, you can export your report to use in another program. To do this, you will need to:   1, Click Ecsow menu ...
  • Import and Export List: Importing from a CSV file
    Answer: Before you import a call list, you will need a .csv file.  If you don't know how to create the CSV (Comma delimited) file, please ...
  • How to Setup: What can an agent do when a call is connected?
    Answer: The agent can press 'Play Msg' button to play a pre-recorded audio message. The agent can press 'Msg Drop' button to drop a pre-recorded audio message ...
  • How to Setup: How to specify the corresponding relation when I import the CSV file?
    Answer: Please specify the column index when you import the CSV file as below. You can click the index of column header to specify the phone ...
  • Use VoIP Phone Service: How to config SkypeConnect at Ecsow Dialer?
    Answer: Click here to see what is Skype Connect™ and how does it work?Please click Ecsow auto dialer menu Tools > Options > SIP Account tab, ...
  • Use VoIP Phone Service: How to config Vonage on Ecsow Dialer
    Answer: To use Vonage you must have Vonage soft phone service instead of their standard hardware phone service. Please contact Vonage if you don’t already have.   Step ...
  • Use VoIP Phone Service: How to config Localphone SIP Service on Ecsow Dialer
    Answer: Step 1, Find your Localphone SIP information. 1, login you Localphone account. Click the Help button in the navigation bar. You can get the SIP information from "Your VoIP Settings" as ...

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