Ecsow Auto Dialer / Predictive Dialer FAQ

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  • How to Setup: How To Use Ecsow Auto Dialer
    Answer: 1, Installing the Auto Dialer on a Dialing Computer Download Ecsow Auto Dialer software and follow on-screen instructions to install Auto Dialer on a computer. 2, Configuring the ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to Setup: How to setup Call Script
    Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to Setup: How to setup Do Not Call List
    Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
    Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...
  • Import and Export List: Importing from a CSV file
    Answer: Before you import a call list, you will need a .csv file.  If you don't know how to create the CSV (Comma delimited) file, please ...
  • How to Setup: What can an agent do when a call is connected?
    Answer: The agent can press 'Play Msg' button to play a pre-recorded audio message. The agent can press 'Msg Drop' button to drop a pre-recorded audio message ...
  • System Requirements : What VoIP service can I use?
    Answer: It support all SIP based VoIP services ,Such as SkypeConnect, Vonage, CallWithUs, CallCentric, LocalPhone, ViaTalk, RingCentral and so on. If you have IP PBX system (Such as ...
  • How to Setup: How to act the Auto Dialer (Multi-line) as the Voice Broadcast System?
    Answer: ...

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