Ecsow Auto Dialer / Predictive Dialer FAQ

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  • How to Setup: How to setup Call Auto Distribution
    Answer: It will auto distribute the call to the available agent by default.  And it will put the call into waiting queue if there no agent ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to Setup: How to setup Call Script
    Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to Setup: How to setup Do Not Call List
    Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
    Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...
  • How to Setup: How To Use Ecsow Auto Dialer
    Answer: 1, Installing the Auto Dialer on a Dialing Computer Download Ecsow Auto Dialer software and follow on-screen instructions to install Auto Dialer on a computer. 2, Configuring the ...
  • How to Setup: Where to set up country code/ region code in Ecsow Auto Dialer?
    Answer: Please set it from the 'General' tab under Ecsow Skype Dialer Options. (e.g.: U.S. country code is 1, you need to specify +1 for a ...
  • How to Setup: How to setup voice activity detection
    Answer: Click Ecsow menu Tools > Options > Voice Activity Detection tab as below. You can specify a message for Answering Machine lines.  Also can specify a message ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...

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