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Frequently Asked Questions

Find answers to common questions about Ecsow auto dialer software.

Getting Started

What do I need to run Ecsow Dialer for Skype & SIP?

To run Ecsow Dialer, you need:

  • Windows 7 or later
  • A SIP/VoIP service provider account
  • Internet connection
  • Microphone and speakers (or headset)

Where to set up country code/ region code in Ecsow Dialer for Skype & SIP?

You can set up country code in the Settings menu. Go to Settings > General > Country Code to configure your default country code for dialing.

What can an agent do when a call is connected?

When a call is connected, agents can:

  • View contact information
  • Add notes and dispositions
  • Transfer calls
  • Record the conversation
  • Schedule callbacks

Features

What happens when Ecsow Dialer connects with a live person?

When the dialer detects a live person, it immediately connects the call to an available agent and displays the contact's information on the agent's screen.

Ecsow Dialer says "The Skype rejected Ecsow to access it..."?

This error occurs when Skype hasn't authorized Ecsow to access it. To fix this:

  1. Open Skype
  2. Go to Tools > Options > Advanced > Advanced Settings
  3. Check "Allow this program to access Skype" for Ecsow Dialer

How to set voice activity detection (VAD)/speech detection in Ecsow Dialer?

Go to Settings > Call Settings > Voice Activity Detection. Enable VAD and adjust the sensitivity level according to your needs.

How to set automatically leave a message on the answering machine line?

In the Campaign Settings, enable "Leave Voice Message" and select your pre-recorded message file. The dialer will automatically play this message when an answering machine is detected.

How to set automatically record campaigns?

Go to Settings > Recording > Auto Record and enable automatic recording for all campaigns or select specific campaigns to record.

How to set preset notes for campaigns?

In Campaign Settings, go to the "Preset Notes" tab to create predefined notes that agents can quickly select during calls.

How to set Do Not Call list for the campaign?

Import your DNC list as a CSV file in the Campaign Settings under "Do Not Call List". The dialer will automatically skip numbers on this list.

How to put Skype in silent mode?

In Skype, go to Tools > Options > Sounds and uncheck all sound events, or set the "Mute all sounds" option.

How to import CSV campaign file?

Go to Campaigns > Import and select your CSV file. Map the CSV columns to the appropriate contact fields and click Import.

Could you provide details about the format of the CSV file?

The CSV file should contain columns for:

  • Phone Number (required)
  • Name
  • Company
  • Email
  • Custom fields as needed

Download sample CSV files from our downloads page.

How to set up Caller ID for Skype?

Caller ID for Skype is managed through your Skype account settings. Log in to your Skype account online to configure your outgoing caller ID.

Technical

How to specify the corresponding relation when I import the CSV file?

During the import process, you'll see a column mapping screen. Drag and drop CSV columns to match the corresponding contact fields in Ecsow.

What is VoIP Service Provider?

A VoIP (Voice over Internet Protocol) service provider allows you to make phone calls over the internet instead of traditional phone lines. Ecsow works with most SIP-compatible VoIP providers.

How to config SkypeConnect at Ecsow Dialer?

Go to Settings > SIP Configuration > Add New. Select SkypeConnect as the provider type and enter your SkypeConnect credentials.

How to config SIP(VoIP) phone services at Ecsow Dialer?

Go to Settings > SIP Configuration > Add New. Enter your SIP provider details including:

  • Server/Domain
  • Username
  • Password
  • Display Name

Voice Broadcast

How to setup a Voice Broadcast System?

To set up voice broadcast:

  1. Download Ecsow Voice Broadcast edition
  2. Configure your SIP provider
  3. Import your contact list
  4. Upload or record your voice message
  5. Start the broadcast campaign

How to setup Voice Broadcast Call Transfers (Press-1 to transfer)?

In the Voice Broadcast campaign settings, enable "Call Transfer" and set the transfer number. Record your message to inform recipients to press 1 to transfer.

How to setup Call Back?

Enable the callback feature in Campaign Settings. When a recipient presses the designated key, their number is added to the callback queue for agent follow-up.

How to record voice greeting file?

You can record voice greetings directly in Ecsow using your microphone, or upload pre-recorded WAV or MP3 files in the Campaign Settings.