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• How to Setup: How To Use Ecsow Auto Dialer
  Answer: 1, Installing the Auto Dialer on a Dialing Computer Download Ecsow Auto Dialer software and follow on-screen instructions to install Auto Dialer on a computer. 2, Configuring the ...
• How to Setup: How to setup Call Transfer
  Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
• How to Setup: How to setup Call Transfer
  Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
• How to Setup: How to setup Call Script
  Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
• How to Setup: How to setup Do Not Call List
  Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
• How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
  Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...
• Import and Export List: Importing from a CSV file
  Answer: Before you import a call list, you will need a .csv file.  If you don't know how to create the CSV (Comma delimited) file, please ...
• How to Setup: What can an agent do when a call is connected?
  Answer: The agent can press 'Play Msg' button to play a pre-recorded audio message. The agent can press 'Msg Drop' button to drop a pre-recorded audio message ...
• Use SIP Trunk / VoIP Phone Service: How to config SIP Trunk at Ecsow Dailer / Voice Broadcast?
  Answer: The below we use twilio Elastic SIP trunking to demonstrate how to configure it in Ecsow dialer.   1, Click the “overview” under the “Voice” menu after you login ...
• System Requirements : What VoIP service can I use?
  Answer: It support all SIP based VoIP services ,Such as SkypeConnect, Vonage, CallWithUs, CallCentric, LocalPhone, ViaTalk, RingCentral and so on. If you have IP PBX system (Such as ...

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