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• How to Setup: How to setup Call Script
  Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
• How to Setup: How to setup Do Not Call List
  Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
• How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
  Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...
• Import and Export List: Exporting to a CSV file
  Answer: Once you finish your campaign, you can export your report to use in another program. To do this, you will need to:   1, Click Ecsow menu ...
• Import and Export List: Importing from a CSV file
  Answer: Before you import a call list, you will need a .csv file.  If you don't know how to create the CSV (Comma delimited) file, please ...
• How to Setup: What can an agent do when a call is connected?
  Answer: The agent can press 'Play Msg' button to play a pre-recorded audio message. The agent can press 'Msg Drop' button to drop a pre-recorded audio message ...
• How to Setup: How to specify the corresponding relation when I import the CSV file?
  Answer: Please specify the column index when you import the CSV file as below. You can click the index of column header to specify the phone ...
• Use SIP Trunk / VoIP Phone Service: What is VoIP Service Provider?
  Answer: VoIP stands for "Voice over Internet Protocol", which is a technology that allows you to make phone calls using your Internet connection instead of your ...
• Use SIP Trunk / VoIP Phone Service: How to config SIP Trunk at Ecsow Dailer / Voice Broadcast?
  Answer: The below we use twilio Elastic SIP trunking to demonstrate how to configure it in Ecsow dialer.   1, Click the “overview” under the “Voice” menu after you login ...
• Use SIP Trunk / VoIP Phone Service: How to config Vonage on Ecsow Dialer / Voice Broadcast
  Answer: To use Vonage you must have Vonage soft phone service instead of their standard hardware phone service. Please contact Vonage if you don’t already have.   Step ...

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