Ecsow Auto Dialer / Predictive Dialer FAQ

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  • Introduction: Overview
    Answer: The predictive dialer uses your computer to deliver personal calls or leave answering machine messages with the option of using your own voice or using ...
  • Import and Export List: Importing from a CSV file
    Answer: Before you import a call list, you will need a .csv file. If you don't know how to create the CSV (Comma delimited) file, please see How ...
  • How to Setup: Predictive Dialer Setup
    Answer: Ecsow Predictive Dialer offers the following key features: VOIP Predictive Dialing–No need for physical phone lines, Dialogic board or voice modem. Calls are made through Internet VoIP. Remote ...
  • Introduction: Overview
    Answer: Ecsow Auto Dialer is a software based solution. You do not need any special hardware. Basically, all you need is a computer with Skype installed ...
  • How to Setup: How To Use Ecsow Predictive Dialer
    Answer: 1, Installing the Predictive Dialer on a Dialing Computer Download Ecsow Predictive Dialer software and follow on-screen instructions to install Predictive Dialer on a computer. 2, Configuring ...
  • How to Setup: How to setup Call Auto Distribution
    Answer: It will auto distribute the call to the available agent by default.  And it will put the call into waiting queue if there no agent ...
  • How to Setup: How to setup Call Transfer
    Answer: You can setup call transfer feature at Ecsow menu Tools > Options > Call Transfer tab.  Notes: Please disable the “Automatic distribute to agent when detect human answer” and ...
  • How to Setup: How to setup Call Script
    Answer: The call script will pops up along the right side of the contact information window. It's helpful when calling your prospects. ...
  • How to Setup: How to setup Do Not Call List
    Answer:   You can download the Do Not Call Lists from http://www.donotcall.gov. Then specify the Do Not Call Lists file to Ecsow Dialer as below. ...
  • How to Setup: Preset Notes / Preset Call Disposition/ Preset Greeting Message
    Answer: You can preset the notes/call dispostion/greeting message at Ecsow dialer Preset tab. ...

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