Frequently Asked Questions
- What do I need to run Ecsow Dialer for Skype & SIP?
- Where to set up country code/ region code in Ecsow Dialer for Skype & SIP?
- What can an agent do when a call is connected?
- Could you provide an details(CSV file sample) about the format of the CSV file?
- What happens when Ecsow Dialer connects with a live person?
- What is VoIP Service Provider?
- Ecsow Dialer says "The Skype rejected Ecsow to access it..."?
- How to set voice activity detection (VAD)/speech detection in Ecsow Dialer?
- How to set automatically leave a message on the answering machine line?
- How to set automatically record campaigns?
- How to set preset notes for campaigns?
- How to set Do Not Call list for the campaign?
- How to put Skype in silent mode?
- How to import CSV campaign file?
- How to specify the corresponding relation when I import the CSV file?
- How to set up Caller ID for Skype?
- How to config SkypeConnect at Ecsow Dialer?
- How to config SIP(VoIP) phone services at Ecsow Dailer?
- How to setup a Voice Broadcast System?
- How to setup Voice Broadcast Call Transfers (Press-1 to transfer)?
- How to setup Call Back?
- How to record voice greeting file?
Create Support Ticket
Before creating your support ticket, please download the latest version from our website,if your problem remains, please raise a ticket using the Add Ticket and provide us blow information:
1,Operation system and service pack version.
2,Skype version and Ecsow Dialer version.